General
All prices are in U.S. dollars. If you are located outside the US, we recommend that you shop our Etsy store where you can pay in your local currency.
Build plans
All of our plans are available in digital PDF files only. They can be downloaded, saved and printed. Nothing will be mailed to you.
Within moments after completing your purchase, you will receive a confirmation email “Your DIY Montreal order is now complete” which contains the download link for the plans. Please check you spam/junk mail folder.
Shipping
Countries we ship to: We offer shipping to the US and Canada from our website. International shipping is also available when purchasing from our Etsy store where you’ll be able to select the a shipping speed and rate to suit your needs.
Shipping costs: All router template orders are eligible for $12 USD flat rate shipping to the US & Canada. This rate will automatically be applied at checkout. Get free shipping with the purchase of $100 or more *use code FREESHIP at checkout*
Processing & shipping times:
- All orders are shipped within 1-3 business days from time of order.
- Shipping to Canada approximate time: 2-6 business days once shipped
- Shipping to the US approximate time: 4-8 business days once shipped
Returns / Exchanges
Due to the nature and delivery of digital products we cannot offer refunds on any digital plan purchases.
All router template sales are final. We don’t accept returns or exchanges.
If there is an issue with your order, please send an email to info@diymontreal.com
Duties / Customs
Depending on your location Taxes, Duties, and customs charges may be applied to your package as it arrives in the country of destination. This amount is not controlled by us, but since we properly declare the package, it may acquire an extra charge along the way. If the package is rejected upon delivery due to accumulated duties and taxes to your destination, you will not be eligible for a refund.
Changes to U.S. import regulations
Effective August 29, 2025, the U.S. $800 de minimis exemption for duty-free imports was eliminated, meaning that most low-value shipments are now subject to import duties, taxes, and formal customs clearance.
While this created new costs and complexities for cross-border shipping, we initially chose to absorb these additional import costs on behalf of our U.S. customers. You will not see extra import fees added to your order. However, increased customs requirements may result in longer processing and delivery times.
We continue to work diligently to minimize the impact of these changes and appreciate your patience and understanding.
Important Update for U.S. Customers — New U.S. Tariffs
New 50% U.S. tariffs on certain Canadian-made products came into effect on August 22, 2026. Unfortunately, some DIY Montreal products are affected by these new tariffs, despite being designed and manufactured in Canada.
I am doing everything I can to minimize the impact on my U.S. customers and will absorb as much of these additional costs as possible. However, these tariffs are significant, and I may need to adjust prices for U.S. customers or, if the costs become unsustainable, temporarily suspend shipping of certain products to the United States.
I truly appreciate my U.S. customers and want to continue serving you whenever I can. I will keep this policy updated as the situation develops.
Thank you for your understanding and for supporting a small Canadian business. ❤️